My Healthy Mask is happy to honor its customary 30-day return policy for Humming Mask returns due to product defect or customer dissatisfaction. Unfortunately, we cannot accept returns with damage due to customer causes.
Refunds will take up to 14 business days to process from the date that My Healthy Mask receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.
Return by Shipping
- Pack the item securely in the original packaging. Include all contents of the original package such as manuals, discs, cables, etc. If all contents are not included, you may be charged an Open Box fee as described in the Return Policy.
- In the package, place a copy of the packing list that came with your order. Keep the original packing list for your records. If you do not have the packing list, you will need to include the following information:
- Order Number
- Billing Name
- Billing Address
- Ship your return to our Distribution Center. We recommend the Postal Service, UPS or Federal Express. All shipping charges must be prepaid and the shipment must be insured for the full value of the merchandise being returned.
- Address your package to:
My Healthy Mask Returns
RMA #(INSERT YOUR NUMBER HERE)*
3200 E. Guasti Rd #100
Ontario, CA 91761
- Keep the shipping tracking number. This number will identify the receiving date of your package.
- Your refund will be in the form of your original payment (on the same credit card as the original purchase) and will take up to 14 days to process. Depending on the cycle of your credit / debit card, it may take up to two cycles for the credit to be applied to your account.